Small Business Recovery

Top 10 Tips for Recovery

1. Implement your disaster plan. Assess damage and consider if a backup location is needed.
2. Shift your team and leadership from preparedness to recovery.
3. Implement a communications strategy to ensure that the facts go directly to employees, suppliers, customers, and the media.
4. Encourage employees to take appropriate actions and communicate.
5. Document damage, file insurance claims, and track recovery.
6. Cultivate partnerships in the community with businesses, government, and nonprofits.
7. Provide employee support and assistance.
8. Connect with chambers of commerce, economic development, and other community support organizations.
9. Document lessons learned and update your plan.
10. Contact the Disaster Help Desk for support at 1-888-MY-BIZ-HELP (1-888-692-4943).

Checklists and Additional Tips

• Responding to Disaster: Tips from the Frontline – Helpful info-graphic of key items to consider
• A checklist for reopening your business after a disaster
• Or, if you want more details, use the original checklist in this ‘Recovery Toolkit’, which includes additional checklists 

Recovery Resources

• The U.S. Small Business Administration (SBA) offers low-interest loans and other resources to assist small businesses post disaster. 
• The Federal Emergency Management Agency (FEMA) provides updates on current disaster events and assistance for employees who have damage at their homes.
• When Disaster Hits Home: A Story of Resilience and Recovery – How a business responded both in their community and with their employees.

Below is a list of categories for available recovery resources:

• Immediate Needs, Emergency Response & Recovery
• Recovery Guidance
• Financial Assistance / Funding / Taxes
• Recovery Resources
• IT Disaster Recovery
• Mental Health
• Individual, Families, Employees and Community Recovery

Immediate Needs, Emergency Response & Recovery

• Google Person Finder – This app helps people connect with family and employees after a disaster.
• Safe and Well  - Register or search the Red Cross’ Safe and Well listing here.
• Google Public Alerts – This service allows you to go online to search for the latest information during an emergency, and will disseminate relevant emergency alerts to you when/where you need them.
• Disaster Help Desk for Business – Provides assistance to businesses struck by disasters across the country. Dial 1-888-MY-BIZ-HELP or 1-888-692-4943 to get help navigating the disaster assistance realm.
• FEMA Text Messages is a service that allows you to use your cell phone’s text messaging capability to receive text updates from FEMA (standard message and data rates apply).To sign up for monthly preparedness tips: text PREPARE to 43362 (4FEMA).
• The U.S. Small Business Administration (SBA) offers low-interest loans and other resources to assist small businesses post disaster. 
• The Federal Emergency Management Agency (FEMA) – Provides updates on current disaster events
• Ready.gov/business (FEMA) – Has many business-focused tips and resources on what to do during different types of disasters.

Recovery Guidance

• Disaster Recovery and Continuity Guide – This guide provides worksheets and question matrices on all things recovery. Starts with basic planning tips, hazard assessment, etc., but the bulk of this guide is in recovery, with useful worksheets.
• Tax Relief in Disaster Situations – Links to disasters across the US and the resources, information, and tools for each region.
• Hurricane Preparedness for Business: What to do Before, During and After a Disaster – Use the Recovery Checklist “After the Storm” (pages 3-5) for bullet points of different ideas and issues to consider.
• Helping Families Recovery After Disaster: The Family Financial Toolkit – As small businesses owners need to also take care of disaster impacts at home, this toolkit provides resources  lessons learned, case examples, etc.
• Business Continuity and Disaster Recovery Checklist for Small Business Owners – Eleven simple, great tips for recovery.
• Disaster Cleanup – Tips and resources from the SBA that includes fact sheets and info from CDC, EPA, FEMA, OSHA.
• Business Continuity Plan: Components and Sequencing Description – A Recovery Plan template with tables, checklists, Yes/No questions, etc.

Federal Financial Assistance / Funding / Taxes

• The U.S. Small Business Administration (SBA) offers low-interest loans and other resources to assist small businesses post disaster. 
• SBA online loan application – You are encouraged to apply BEFORE the deadline. There is no obligation to accept the funds, but keeps your options open if needed. 
• SBA Customer Service Center - Call 1-800-827-5722
• DisasterAssistance.gov – This FEMA site provides disaster survivors with information and services during times of disaster. Programs to assist individuals and homeowners may be useful to your employees. You can register for assistance even if you are not sure you need or want it.
• Disaster Resource Guide for Individuals and Businesses – Guide to understanding IRS resources available after a disaster, such as claim unreimbursed casualty losses on damaged property; includes forms and numbers.
• Preparing for a Disaster (Taxpayers and Businesses) – Encourages planning, tips for safeguarding documents, and tracking valuable IRS resources such as completing the Loss Workbook after a disaster. 
• Tax Relief for Disaster Situations (IRS) – After your area is declared a disaster, this page provides tax relief information from the IRS.
• Disaster Assistance for Business – Overview of all Federal Assistance and resources (ignore Nevada-specific info).
• Disaster Assistance – Resources available from SBA to businesses, individuals, and families.
• Federal Emergency Management Agency (FEMA) – FEMA’s main site has information on what to do before, during, and after disaster.
• IRS Videos on Disaster Subjects – Informative videos to help businesses that have been affected by disasters.
• US Department of Agriculture (USDA) – Provides disaster assistance information for farmers and ranchers
• Disaster Recovery Small Business Loan or Grant Program –How to create opportunities for loans or grants for area businesses.

Mental Health

This is a topic no one wants to discuss; yet it is critical to recovery. There are resources to help minor to severe trauma by allowing people to express their experiences. By ignoring the problem, it may only get worse, and your business may lose key people at critical recovery times. It is better to address issues or needs up front and allow staff to debrief.

• Disaster Distress Helpline - To reach out for free 24/7 counseling or support, contact the Disaster Distress Helpline at 1-800-985-5990 or text “TalkWithUs’ to 66746. TTY for Deaf/Hearing Impaired: 1-800-846-8517. To see the Red Cross page for this resource click here.
• American Psychological Association – Works with the Red Cross on crisis counseling.

Individual, Families, Employees and Community Recovery

• Federal Emergency Management Agency (FEMA) – FEMA’s main site has information on what to do before, during, and after disaster. To register for assistance, visit www.DisasterAssistance.gov
• The American Red Cross – Assists with finding shelter,  loved ones, or other services.

Insurance Help

• Document damage by taking photos or videos. Review your policy, contact your insurance company to file a claim, and document cleanup or repairs with receipts and photos. Get two or more quotes for repairs, check contractor licenses, and document expenses and losses that can be compared with pre-disaster numbers.
• Per the Insurance Information Institute (iii), “Keep detailed records of business activity and the extra expenses of keeping your business operating in a temporary location during the interruption period. If you are forced to close down, include expenses that continue during the time that the business is closed, such as advertising and the cost of utilities.
• 11 tips on how to work with the insurance company, file a claim, and other items. 
• How to document and calculate loss. http://bit.ly/1EVGng1
• In the Wake of the Storm: Five Reminders about Your Insurance Coverage – Great tips post-Hurricane Sandy on filing different types of claims, potential issues.
• Speak UP: How to communicate with your insurance company – Simple tips on how to work with your insurance company after a disaster.
• National Flood Insurance Program (NFIP) Summary of Coverage for Commercial Property – General information about flood insurance coverage, options, and understanding terms.
• Property Insurance and Disaster Recovery – An interesting article covering insurance coverage, as well as other things to be aware of during recovery.
• Missouri Small Business & Technology Centers: Insurance Claims – Great information and tips, step-by-step guide for filing claims, available disaster assistance, etc. (ignore Missouri-specific phone numbers).
• Maximizing Insurance Recovery for Loss Resulting from Tornados and Other Natural Disasters – Helps insurance policy holders or those seeking insurance to navigate potential issues.
• The Basics of Business Interruption Insurance – Provides a basic understanding of filing a business interruption insurance claim, document preparation, etc.
• Procedures for Filing Major Loss Property Insurance Claims – Assistance with filing a claim (ignore Hawaii-specific numbers).
• Flood Insurance Claims Handbook (FEMA) – Assistance with filing a claim on National Flood Insurance Program (NFIP) coverage.

Employee Assistance

• If you don’t have an Employee Assistance Program (EAP), consider starting one.  An EAP will help your business and your employees cope with the aftermath of a disaster.
• An EAP can further aid employees who have experienced trauma from a disaster and any associated losses. This includes helping executives and other company leadership who may have a difficult time focusing during recovery.
• After a disaster employees may experience increased fear, grief, stress, sadness, and anxiety, often continuing for weeks or months. Point employees to your EAP or crisis counselors for assistance. Address all employees by holding a disaster debrief to discuss what happened and what resources are available to them.
• To alleviate stress and minimize confusion, your leadership should communicate with employees about how the company is addressing recovery and what resources exist for employees.
• Continue to update employees on the business’ ongoing recovery.
• Consider ways that your company can help employees’ and their families access medical care, food, housing, and other essentials.                                                                                                                                                                                                                                                                                                                                                                     
• Those hit hardest may not have working phones or the ability to call area resources to find new housing, childcare, animal care facilities, a rental car, or other services necessary to restoring their daily lives. Find or connect employees to needed resources, then share with other employees, customers, and the public.
• Use the human resources (HR) department’s employee hotline, or create one, to take calls regarding employees’ disaster needs. Make sure to keep needs confidential.
• Un-impacted employees are often willing to help fellow employees with caring for pets, carpooling, housing a family, loaning lost equipment like computers or cell phones, and organizing fundraisers to replace lost items.
• Disaster Distress Helpline —To reach out for free 24/7 counseling or support, contact the Disaster Distress Helpline at 1-800-985-5990 or text “TalkWithUs’ to 66746. TTY for Deaf/Hearing Impaired:  1-800-846-8517. Visit http://rdcrss.org/1hsTafJ.
• A Manager’s Handbook: Handling Traumatic Events – Discusses Employee Assistance Programs following disaster.  
• IRS: Help During Disasters – Comprehensive list of resources for employers or employees facing the effects of disaster.

Documentation and Administrative Recovery

• Use photos and videos to document damage to property, inventory, equipment, and other losses. Document all repairs (e.g., boarding up broken windows, holes in a roof). Document the repair and restoration process until normal operation is resumed.
• Make a list of damaged or lost items and, if possible, include date of purchase, value, and receipts.
• Document all extra expenses you incur in the process of resuming operations, including renting equipment (until yours is repaired or replaced), temporarily leasing another location, marketing, and moving expenses.
• File a claim with your insurance company as soon as possible, if needed.
• Ask your insurance agent to review your business to determine what needs to be covered (e.g., loss of net income, operating expenses that need to be paid while closed, or extra expenses incurred afterward) so that you can begin addressing how you will cover it. “How” includes insurance policies, loans, and credit.
• Keep all important documents in one place, backed up, and stored off-site where they are accessible. This will save precious time. Add security (e.g., encrypting) to protect key financial data, bank accounts, etc.
• Copies of documents or information you should have available may vary depending on the type of business, but can include: insurance policies, leases, recent income tax forms, historical sales records, inventory, employees’ computer equipment and software inventory, contracts especially Service-Level Agreements (SLA). You may need to produce copies of some of these documents as part of the recovery. Make sure you do not lose your only hard copies in the process.
• Disaster Relief for Individuals and Small Businesses – Created after Hurricane Sandy, it provides five steps on how to apply for federal assistance.

Connect with Local Chambers of Commerce

• Your local chamber is a great resource and conduit during a recovery process. Because chambers speak for busiesses, they can advocate for additional outside resources that the community might need. Chambers channel resources and funds that can be of great assistance to impacted businesses. They need to hear about your business’s needs.
• Many chambers have relationships or share space with Small Business Development Centers (SBDC). SBDCs offer free business counseling including guidance after disasters.
• The Disaster Help Desk is a resource available to your business. If this is the first time you are thinking about disaster recovery, reach out for help to ask the questions of what you need to think about, do first, who to call, things to consider, etc. Contact the Disaster Help Desk at 1-888-MY BIZ HELP (1-888-692-4943).
• Local chambers have connections within the local community, in the region, and across the country. These connections can be especially useful in providing help after a disaster.

Celebrate Milestones

• The business recovery process is immense, stressful, and labor intensive. When people are already busy and potentially burdened by recovery efforts, celebrating milestones may seem frivolous. But do not overlook the need to address  employees’ mental health and to remind them that their hard work has purpose, progress is being made, and light exists at the end of the tunnel.
• By reopening your doors, it can encourage other businesses and organizations to recover faster, thereby helping the community as a whole.
• Recovery requires interconnectivity between public, private, non-profit, faith-based, and community organizations at all levels. Celebrate and promote recovery events that provide assistance to individuals, families, businesses, and other organizations in a “together we recover” type of approach. It is a great opportunity to keep the focus on recovery over the longer-term, bring resources to those who need it, and put your businesses in a position of information-sharing that will be remembered by your employees and the community for years.
• Celebrate your reopening and highlight your goods and services as an opportunity to market to potential new customers, especially those waiting on other businesses to reopen. Once you have these new customers, they will likely stay.
• Recovering from a disaster is hard work. Praise, recognize, and reward efforts throughout all levels of the business.
• Handling the recovery well and acknowledging employees’ roles increase company loyalty.
• Highlighting the re-openings of hospitals, schools, iconic community locations like restaurants considered “institutions”, civic spots, memorials, businesses or areas that have prevailed in spite of adverse odds, are all opportunities to tell the story of the community working together and building back better and stronger. This is a way to bring visitors into a recovering community.
• Your human resources department is typically the one that recognizes milestones within the company and can play an important role in recovery by being attentive to the needs of employees by celebrating recovery milestones. The events may be organized in a fun and inviting way and can incorporate employees with non-essential recovery roles so they can participate in the restoration of the business.
• Recognize that there may be employees who are still experiencing difficulties, a personal loss, or need help. You can use milestones to also highlight whichever areas still need assistance.